Clear cancellation and refund terms for Mission Pro and Mission Gate website subscriptions.
GoMission is provided by Phenomena Labs Ltd, Israel. Paid self-service subscriptions are not yet open. This policy will apply to Mission Pro and Mission Gate subscriptions purchased through our website when paid checkout becomes available. It does not replace separately agreed service contracts or Apple's policies for purchases through Apple.
If you request a refund within 14 calendar days of your first subscription payment, we offer a full refund of that payment. This applies to both monthly and annual Mission Pro and Mission Gate website subscriptions.
Contact missionexecutionlayer@gmail.com with your purchase email and order reference, or request help through Paddle's buyer support. Do not send full card numbers, passwords or security codes. Paddle processes refunds to the original payment method; posting times depend on the payment provider and bank.
Renewal refunds and requests outside the first-payment promise are reviewed under Paddle's Refund Policy and applicable law. We do not promise automatic prorated refunds for unused subscription time. Nothing in this policy limits your mandatory consumer rights or more favorable rights provided by Paddle.
For website subscriptions, use Manage billing in your Mission account or the subscription-management link in your Paddle receipt. You can also seek assistance at Paddle's buyer support. Cancellation stops future renewals; it does not by itself refund an earlier charge. Paid access normally continues through the paid period unless a refund, chargeback or another applicable restriction changes that entitlement.
Request cancellation as well as a refund if you want both. Deleting your Mission account and cancelling a subscription are separate actions.
If you purchased a subscription through Apple, manage cancellation in Apple's subscription settings and request refunds through Apple's support process. This website-purchase promise does not replace Apple's terms.
Email missionexecutionlayer@gmail.com for subscription help. For a Paddle transaction, you can also use Paddle's buyer support. This policy does not restrict your lawful rights to dispute a charge.